The other night I was discussing an very important issue with a friend. This friend I meet and discuss important topics pertaining to personal goals, maintaining one’s motivation, positive reading material, and life planning. I help coach him on a frequent basis, with positive results. Since the new year there has been a 180 degree turn in his attitude, due to a personal issue, which I will not discuss. This has led this person to take several steps backward in their progress. I also run into this person around town on occasion, which has given me a chance to observe this person socially.
I have seen why and know exactly what the problem is, and so does this person. My situation is I, even though we are friends, I am committed not to coach on one’s personal life. Upon a chance meeting, on a very bad day for this person, I was asked and faced with this dilemma. I had to make a choice. Strictly business or break my rule. This is what I did.
I empathically listened to this person. This is what they needed most from me, at this time. I did not comment, I nodded in agreement, in order to let them know I was listening and to let them be understood. One of the most important principles in communications I have learned is from the book “The 7 Habits of Highly Effective People“, by Stephen R. Covey, would be this: SEEK FIRST TO UNDERSTAND, THEN TO BE UNDERSTOOD. This principle per MR. Covey is said to be “the key to effective interpersonal communication.”
“Seek First to Understand, Then to Be Understood”, is very powerful, yet difficult, because most people do not listen with the intent to understand. They listen with the intent to reply. So they are not listening, instead they are thinking the whole time about the response they are getting ready to give.
I lease commercial and agriculture equipment, and Finance Self Storage Facilities and other Commercial Buildings. Until I am able to understand and repeat completely the customer’s wants and needs, I will never discuss my company or it’s financing options. If I start out talking rate, I have lumped my self with every other Banking Institution out there, and I will be judged by exactly that, my rate. If I let the customer talk about his facility for 20 minutes, I am building rapport, gaining information, likeability, and listening for information on how I can separate my self from the competition.
Dale Carnegie wrote in his book “How To Win Friends & Influence People“, Be a good listener, encourage others to talk about them selves. Howard Z. Herzig, states “Talking in terms of the other person’s interests payoffs for both parties.” Mr. Herzig was a leader in the field of employee communications, back in MR. Carnegie’s day.
MR. Disraeli is quoted in Carnegies book as saying ” Talk to people about them selves and they will listen for hours.” Mr. Disraeli was one of the shrewdest men ever to rule the British Empire.
Regarding my friend, I do not want any mis-understandings, I care a lot for this person, and I do not use the techniques above to fool or mis-guide anyone. First if you are not 100% genuinely interested in the person you are dealing with, and secondly do not unconditionally love the work you are doing and the people you are working with on a daily basis, believe me it shows, and the techniques will not help you, until you find something you are passionate about.
Once my friend described the situation, and I felt confident I understood the situation 100%, I still had to make a decision. Do I cross the line? I told myself I would not cross. I decided to talk about what I knew, which was, I knew this person’s heart, I knew this person showed great leadership skills, I knew this person was a person of vision, this person had goals they wanted to meet, and they had gained a lot momentum over the last six months. Then I also stated I had also seen the momentum being lost lately, goals being put on hold, potential not being realized possibly even being wasted, the spark which I once saw shine so bright, was not there, and we both knew why. I then stated you know the answer, and I am not here to tell you what to do, especially on a personal nature as this, but, I have seen you coach several individuals in similar situations, and all I am going to ask you is: if they were sitting on the other side of the table from you right now, what would your advice be to them?
You see, this individual has done some one on one counseling, as I have helped this person, go over some of their coaching experiences. But once I posed the question in this way, they new the answer. The kicker was when I stated if you were the person on the opposite side of the table looking back at yourself , what would you say to yourself right now? The answer came pouring out, which they had been wrestling with for some time. They knew the answer all along, but did not want to face it.
Isn’t life like that for all of us? Most of us already know the answer to some of life’s hardest questions, but we either ignore it, like we do not hear it, see it, wan’t to recognize it, or hope it will go away or just correct it self. Does it ever work that way? Never. The problem might subside, but it will come out to bite us even harder down the road.
Fear of change usually keeps us from doing the right thing. Fear keeps us from making the change necessary to grow, to better our lives, to move to the next stage which, if we would let it happen,and accept the change we would find out we were really afraid of nothing.
Remember from our homework from Friday, we no longer have problems in our life. Problems are negative and insurmountable. We do not know if we can over come a problem. If we turn our problems into a “Challenge“, we can over come any “Challenge“. A “Challenge” is something I decide to take on.
In the end listening is a skill everybody needs to master for communication between people, and listening and finding our inner strength, not letting fear stand in our way when we are finally ready for a change.
Thanks so much,
Craig W. Breher